Unless otherwise mentioned (e.g. specifically listed promotions on the Site), the following delivery policy is applicable to orders made on the Site.
- Complimentary shipping for each purchase of HK$1000 or above
- A delivery fee of HK$50 for any order below HK$1000
- Standard Delivery Service is offered to delivery addresses of Hong Kong
The company will deliver the products to the delivery address provided by the customer through the company’s staff or a third-party courier company. When the product is delivered to the delivery address provided by the customer, the customer must receive the product in person (except for the case where the customer has given special instructions to place the goods outside the door or the lobby management office, but the customer must bear the risk of losing the delivered product under any circumstances). If the customer fails to receive the product for any reason, the customer agrees and accepts that the company has the right to choose to charge an additional fee or cancel the order.
Customers are advised to check the content of the parcel immediately after receiving the goods. If there is any suspected omission, please report via email or online customer service within 48 hours, and provide relevant photos for follow-up. lesenechalsc.com will not accept any claims beyond this recourse period.
SERVICE AREAS OF DELIVERY
Standard Delivery Service is available within Hong Kong Island, Kowloon, New Territories, Outlying Islands and Macau. This service is NOT available in specified areas, including but not limited to: Big Wave Bay, Lo Wu, Tai O Island, Siu Ho Wan and Po Toi Islands.
No Delivery Service will be made outside of Hong Kong and/or Macau.
We do NOT accept P.O Box as delivery address.
Orders will be delivered to the address provided by customer when placing their order. An order can be delivered to one address only. If you wish to have the items of one order to be sent to multiple addresses, you will need to place a separate order for each address.
SHIPPING DAYS AND SCHEDULES
We will try our most commercially reasonable effort to meet the estimated delivery time set out in below but we cannot guarantee that such estimate can be met and shall not be liable for any delay.
Your parcel will be ready for shipping in 10-15 business days upon confirmation of payment. This is for reference only as the actual situation might vary depending on stock availability.
Under normal circumstances, you will be able to receive your order in 10-15 business days after the parcel is ready. Please allow extra time for delivery to remote areas.
lesenechalsc.com reserves the right to amend or change the above Outlying Islands Delivery Schedule at any time as it deems appropriate without a prior notice to you.
SHIPMENT TRACKING / CHANGE OF SHIPPING ADDRESS
Once the order is shipped out, you will receive an email included the information for the tracking. If you wish to track the status of the shipment, please visit the carrier’s company website or contact their customer service directly.
If you need to make changes to the delivery address after the order is shipped out, please contact the customer service of carrier’s company directly for such arrangement. All expenses arising from the change shall be borne by the customer.
In case the parcel cannot be successfully delivered due to customer’s personal reasons, please contact them directly to make further arrangements. After multiple failed delivery attempts, your order might risk being cancelled and not refunded.
FIND A MISSING PACKAGE
In the unfortunate event that you cannot locate the package when the tracking information confirms delivery, we suggest you
- Check with neighbours and family members
- Look around the delivery location
- Get in touch with the shipping company directly